Returns & Refunds

Changing your mind

Unworn shoes in their original box can be returned. Contact us first so we can give you the return address and reference — parcels sent without one are difficult to match to an order.

What unworn means

Try them on indoors, on a carpet. Soles that have been outside mark immediately, and a marked sole means we cannot sell the pair as new.

Faulty pairs

If a pair is faulty, tell us with a photograph of the fault. We will arrange collection at our cost and repair, replace or refund it.

Refunds

Once the pair reaches us and has been checked, the refund is issued by the method used for the order. Because orders on this store are paid in cash on delivery, cash refunds are arranged with you directly.

Exchanges

For a different size, the quickest route is a return plus a new order. Tell us and we will hold the size you want while the first pair travels back.